Terms &
conditions.

Project delivery & the agreement

Vertex Models is the brand used for the design and fabrication services presented on this website. Projects may involve independent specialist production or delivery partners. The legal person or entity supplying the commission, its responsibilities and the applicable commercial terms must be identified in the written quotation or agreement before acceptance.

For a commissioned project, “we”, “us” and “our” refer to the supplier identified in that agreement and on the invoice. The supplier’s legal name, address, contact information and required registration details must be provided in the project documents and wherever else required by law. A production partner is not automatically the contracting or invoicing supplier; its involvement does not remove the identified supplier’s duties or mandatory client rights.

This website invites enquiries; browsing it or sending a message does not place an order. A commission requires a written quotation or project agreement accepted by both parties, with these terms supplied or linked before acceptance. Any agreed advance payment and commencement conditions must also be satisfied before work starts.

The signed project agreement and approved written variations take priority over these general terms where they conflict, subject always to applicable law. A later website update does not change an existing commission without agreement. Keep a copy of the version accepted with your quotation.

Scope, specifications & exclusions

The quotation defines the deliverables, scale, dimensions, materials, finish, level of detail, quantities, design stages and included revisions. Only expressly listed items are included. Pedestals, display cases, lighting, controllers, signage, travel cases, delivery, installation, maintenance and editable design files are included only where specified.

Architectural scale models and visualisations communicate a design at an agreed scale. They are not construction documents, structural calculations, surveys or authority approvals. Any functional prototype, load-bearing installation, electrical installation or other safety-critical use needs its own expressly agreed specifications, suitable specialists and required approvals.

Reference photographs, website examples and concept visuals illustrate possibilities; they do not replace the approved project specification. We will not materially substitute agreed materials or features without written approval.

Client information & coordination

Please provide accurate, coordinated drawings, dimensions, models, artwork and other inputs, and tell us which version is approved for use. Identify one authorised contact to consolidate feedback and approvals. Tell us about deadlines, confidentiality requirements, site restrictions and intended use before the quotation is accepted.

The client confirms that it has permission to supply and authorise use of its drawings, designs, logos and other materials. We may ask for clarification or pause the affected task where information is incomplete, inconsistent or reasonably appears to infringe another person’s rights.

If supplied information changes or needs correction, we will explain any resulting effect on scope, cost and programme for written agreement. This does not excuse our own errors or any verification responsibilities expressly included in the agreed scope.

Quotations, payments & taxes

The currency, quotation validity, advance payment, payment milestones and due dates are those stated in the accepted quotation. Prices are fixed for the agreed scope during that acceptance period; an expired quotation may require reconfirmation. Additional work requires an agreed written variation.

Work begins after the agreed advance has cleared and the required information and approvals have been received. Any payment required before release or installation must be stated in the quotation. Payments must follow the invoice instructions of the identified contracting supplier. Third-party or bank charges are payable by the client only where lawful, disclosed and agreed; no prohibited payment surcharge applies.

The invoice must accurately identify its issuer and the applicable tax treatment. VAT is charged only where the issuer is legally entitled or required to charge it. A price without a VAT charge is not a representation that the service is zero-rated or tax-exempt. Any tax legally due is addressed in accordance with applicable law and the accepted quotation.

If a payment is disputed, notify us promptly with the reason so we can resolve it. For an overdue, undisputed payment, we may give written notice and a reasonable opportunity to remedy the delay before pausing affected work, to the extent permitted by law. Any revised programme will be communicated.

Approvals & changes

Please review drawings, renders, samples, colours, layouts, text and dimensions carefully at each agreed approval stage. Written approval authorises the relevant stage to proceed. Silence alone is not treated as approval.

Changes requested after approval, additional revision rounds and rework caused by changed client inputs may affect cost and timing. We will identify the change and obtain written acceptance of its price and programme before carrying it out.

An approval does not waive a right to have our work conform to the approved specification, remedy our errors, or exercise any right that the law protects.

Programme & delays

The project programme depends on the agreed payment, input and approval dates. Tell us at quotation stage if an exhibition, launch or other date is essential; any binding completion commitment must be recorded in the project agreement.

If approvals, access or client-supplied materials arrive late, or an agreed variation affects the sequence of work, we will notify you of the impact and agree a revised programme. A delay does not automatically permit us to increase the price.

For events outside a party’s reasonable control, that party must promptly explain the effect, take reasonable steps to reduce it and discuss alternatives. If performance becomes unlawful or impossible, or a prolonged interruption prevents completion, the parties’ rights and any payment adjustment are determined by the agreement and applicable law.

Materials, scale & workmanship

Miniature work combines digital fabrication and hand finishing. Scale may require agreed simplification of fine features. Screen colours, rendering light and camera exposure may differ from physical finishes; approved physical samples and the written specification are the reference where supplied.

Any relevant tolerances, material characteristics, lighting arrangement and operating limits should be agreed for the particular commission. Normal craft variation is acceptable only within that agreed specification and does not excuse defects or material discrepancies.

Models may contain delicate components and are not toys. Use the supplied handling, cleaning, storage and electrical instructions. Unless expressly designed for it, do not expose a model to outdoor conditions, excessive heat, moisture or loads.

Delivery, installation & inspection

Delivery location, packaging, unloading, installation, insurance and responsibilities for transport must be stated in the quotation. The client must arrange any agreed access, permits, suitable support, power supply and safe working space.

Please inspect the work at the agreed review or handover stage and report visible damage or discrepancies promptly, with photographs where practical. A delivery signature records receipt; it does not waive rights relating to defects that were not reasonably apparent or mandatory legal remedies.

Where we arrange delivery, we remain responsible for the obligations allocated to us by the contract and law. Where the client arranges collection or transport, the project agreement must identify the handover point and transport responsibilities.

If collection or access is delayed, reasonable storage or repeat-delivery charges apply only after notice and written agreement. There is no automatic right under these terms to dispose of, resell or abandon a client’s work.

Pauses, cancellation & refunds

Request a pause or cancellation in writing as soon as possible. Subject to applicable law, any settlement for a client-requested cancellation will reflect work actually completed and reasonable, evidenced costs that were authorised for the commission and cannot be recovered. Saved costs and recoverable materials must be accounted for.

An advance payment is credited towards that settlement; it is not automatically forfeited. We will provide a breakdown and refund any balance due without undue delay, within any legally required period. Charges must not duplicate recovery for the same loss.

Cancellation because of our breach, defective work or a statutory right is handled under the applicable legal remedies, rather than as a discretionary cancellation. Neither party loses any non-excludable right to terminate or obtain a refund.

Defects, care & aftercare

We are responsible for delivering work that conforms to the agreed specification and applicable standards. The project agreement should state the appropriate warranty, aftercare arrangements and any component warranties. These supplement rather than replace protections required by law.

If a problem occurs, contact info@vertexmodels.ae with the project reference and a description. We will assess it and arrange the repair, re-performance, replacement, price adjustment or refund appropriate under the agreement and law. Please allow reasonable access for inspection where needed.

Damage demonstrably caused by misuse, unauthorised alteration, unsuitable storage or third-party handling outside our responsibility may fall outside our workmanship obligations. This is not a blanket exclusion and does not remove responsibility for an underlying defect or inadequate instructions.

Ownership & intellectual property

Ownership of the commissioned physical item transfers after full payment, to the extent permitted by law and unless the agreement states otherwise. Delivery risk and ownership are separate matters and must be addressed in the project agreement.

The client retains rights in materials it supplies. Our pre-existing techniques, templates, tools, software, production methods and know-how remain ours. Purchase of a physical model does not by itself transfer copyright or entitle the client to editable CAD files, working files, moulds or manufacturing data.

The quotation must specify any digital deliverables, licence or intellectual-property assignment included in the price. On payment, the client may use the commissioned deliverables for the agreed purpose. Wider reproduction or manufacturing rights require written agreement, without restricting rights the client already holds in its own materials.

Confidentiality & portfolio use

Each party must use the other’s non-public project information only for the commission and share it only with people who reasonably need it for that purpose and are subject to appropriate confidentiality obligations. This does not restrict disclosures required by law or information already lawfully public.

Client names, logos, confidential designs and identifiable project photographs will be used in our portfolio or publicity only with the necessary permission. Any agreed non-disclosure agreement or release date takes precedence. Suitable fabrication or delivery specialists may assist with the commission, without removing our agreed responsibilities.

Responsibility & lawful limits

Each party remains responsible for losses legally attributable to its breach and must take reasonable steps to reduce avoidable loss. Neither party promises an investment return, planning approval, sales outcome or commercial result from a model or visualisation.

Only where legally permitted and expressly accepted in the project agreement, our aggregate contractual liability for the affected commission is limited to its total agreed fee, and indirect or consequential commercial losses are excluded. This proposed limitation has no effect where prohibited by applicable law.

No term excludes or limits mandatory consumer remedies, liability for fraud, deliberate misconduct, gross negligence, death or personal injury, or any other liability that cannot lawfully be excluded or limited. Nothing transfers our statutory duties to the client or prevents a complaint to a competent authority.

Using this website

Website material is provided to explain our work and invite enquiries. Project-specific advice, availability and quotations must be confirmed in writing. Concept illustrations and visualisations are not evidence of a completed commission; the description accompanying each item should be read with it.

Do not copy or commercially reuse website photographs, designs, branding or text without the relevant rights-holder’s permission, except as allowed by law. Do not interfere with the website, attempt unauthorised access or submit unlawful or infringing content.

We take reasonable care with website content but do not promise uninterrupted access. Any correction to general website information does not retrospectively change an accepted commission or remove a remedy for a misleading statement.

Applicable law & resolving concerns

Please first contact info@vertexmodels.ae with the project reference, the issue and the outcome sought. We will acknowledge the concern and work towards a practical resolution. This informal process is not a prerequisite to exercising a statutory remedy or approaching a competent authority.

Unless a valid written project agreement provides otherwise, the laws applicable in the Emirate of Dubai and the federal laws of the United Arab Emirates govern these terms, and disputes are referred to the competent courts of Dubai, subject to mandatory jurisdiction rules and consumer rights.

If a provision is unenforceable, it is ineffective to that extent without removing mandatory rights. A delay in exercising a right is not, by itself, a waiver. Any required Arabic documents or translations must be provided for the relevant transaction; this English version is not a substitute for them.